T & C

Shipping, Refund & Replacement

Asora Gifts & Events offers standard and express shipping. Our candles are made to order, please allow 2-7 business days for dispatch from our studio in Sydney Australia. All our products will be wrapped with bubble wrap and packaged in the best way so the product doesn’t get damaged while in transit. All our customers will receive tracking information via email once the order has been given into the Australian post office.

Shipping is available Australia wide. Shipping costs depend on the weight of the items and if it’s standard or express shipping. Standard shipping’s time frame is between 2-9 business days and express is 1-4 business days but this also depends on the location of where our customers live in Australia.

If a product does come in damage within 24 hours of receiving the order please do send us an email at asoragiftsandevents@gmail.com with pictures of the damage. We will be more than happy to replace the damaged product, but customer will have to pay for shipping . If the product can’t be replaced in time then a refund will be sent automatically to the original payment method. After 24 hours of receiving the order we won’t be accepting any refund or replacement requests from our customers.

No refunds are available for change of mind after receiving the product.

Candles

All our candles and handmade and made to order. Meaning once we receive the order we individually make them. All our candles are hand poured meaning natural air bubbles may occur. Colours may slightly be different due to them being handcrafted. Please note that the colours of our handmade candles may vary slightly from the pictures as well due to differences in lighting conditions during photography. This gives each of our candles their own uniqueness, this isn’t a warrant for a refund or replacement. Again if a product does come damaged please do follow the steps under the shipping, refund and replacement policy above.

Please feel free to reach out to us by asoragiftsandevents@gmail.com or Instagram DM’s https://www.instagram.com/asoragiftsandevents/# at all times.